Communicraft has built our reputation since our inception on technical excellence and continuous improvement. We have over many years maintained and evolved strong policies and procedures around web platform management and information security, leading to client relationships that have lasted, in some cases over decades.
With the greatly increased risk to information systems today (as reflected in the EU's implementation of the NIS 2 directive), and with businesses, public services, and individuals relying heavily on their online presence, we saw the urgent need to formally test and validate our security credentials against the highest international standards, to strengthen us in the protection of our clients' critical digital assets. This led us to pursue ISO 27001, the globally recognized standard for information security management.
The rigorous certification process involved a root and branch enhancement of our operations, providing our partners with the highest level of professional standards as well as verifiable proof that they are in safe hands. The benefits have extended far beyond security, driving significant improvements in our efficiency, communication, and innovation, ultimately strengthening all aspects of the service and value we deliver to every client.
For clients of Communicraft, our ISO 27001 certification, and our journey towards its achievement, have immediately provided a wealth of tangible benefits that directly impact and improve the value, security and reliability of the services we provide to them.
In today's digital economy, a web platform is more than just a tool; it's a critical business asset. Choosing a web platform partner to create and manage your platform is a decision that directly impacts your revenue, reputation, and security.
By partnering with a maintenance service that is ISO 27001 certified, you aren't just hiring a development team; you are investing in a framework of security, reliability, and trust.
ISO 27001 is the internationally recognised standard for Information Security Management Systems (ISMS). It is more than just a certificate; it's a guarantee of a systematic and proactive approach to protecting your critical information assets - this includes your website and any web applications, your hosting platforms, databases and integrations.
Here ten ways our ISO 27001 certification already delivers critical value and peace of mind for our clients:
1. Guaranteed Business Continuity and Minimal Downtime
Every minute of downtime costs you money. Our ISO 27001-certified approach includes robust disaster recovery and business continuity plans. This guarantees that in the event of an incident, we have proven processes to restore your platform's availability swiftly and efficiently, protecting your revenue, reputation and user experience.
2. Proactive Threat Mitigation, Not Reactive Firefighting
Our service is built on a foundation of continuous risk assessment. We don't wait for problems to occur; we proactively identify, assess, and neutralize security risks before they can impact your platform. This means fewer emergencies, greater stability, and a more secure environment for your organisation to thrive.
"By working with Communicraft, you gain an extension of your team which is comprised of experts who prioritize security in every task, from routine updates to feature enhancements. You can focus on your business, knowing security experts are protecting your investment."
3. An Approachable, Dedicated Team That Lives and Breathes Security
Security is not just a feature for us, it's embedded in our culture. Continuous improvement is central to our security ethos, with regular training and brainstorming sessions engendering in our team a core ambition to improve that is reflected in the quality of everything we do.
By working with Communicraft, you gain an extension of your team which is comprised of experts who prioritize security in every task, from routine updates to feature enhancements. You can focus on your business, knowing security experts are protecting your investment.
4. Reduced Total Cost of Ownership
The cost of a single security breach in fines, lost business, and reputational damage can be devastating. Investing in our ISO 27001 certified maintenance service is a cost-effective strategy to prevent these catastrophic expenses. You're not just paying for maintenance; you're investing in your platform's long-term financial stability.
"you can confidently assure your own customers that their data is handled according to the highest global security standards"
5. Boosting to Your Customers' Trust in Your Brand
By entrusting your platform to a ISO 27001 certified web platform maintenance partner, you can confidently assure your own customers that their data is handled according to the highest global security standards. Our certification becomes part of your value proposition, enhancing your brand's reputation for security and professionalism.
6. A Simplified Path to Regulatory Compliance (GDPR, CCPA, etc.)
Navigating the complex landscape of information security and data protection regulations is a significant burden. Our maintenance processes are built on a framework that aligns with global standards like GDPR and NIS2. We act as your expert partner, ensuring the technical management of your platform helps you meet your compliance obligations, reducing your risk of costly fines.
7. Satisfy Enterprise Client & Auditor Security Requirements
Winning and retaining high-value enterprise clients often requires passing stringent security assessments. Communicraft’s ISO 27001 certification streamlines this process, providing your clients and auditors with the immediate assurance that your platform's maintenance and security are managed by a verified, trusted partner.
8. Internationally Recognised Best Practise and Protection Against Breaches
Whether it's a client portal holding sensitive business and customer data or a website presenting your organisation to the world, Communicraft’s ISO 27001 certification means you gain the peace of mind that comes from having internationally recognized procedures and security controls to systematically manage threats and vulnerabilities. This means critical information and communications systems are actively shielded from unauthorized access and cyberattacks, giving you confidence in the integrity of your platform.
"Clients receive transparent communication, consistent results, and clear accountability, eliminating the chaos, frustration and uncertainty of ad-hoc maintenance"
9. Professional, Transparent, and Accountable Service
Our certification mandates clear, documented processes and defined responsibilities. For you, this translates into a highly professional and predictable service. Our clients receive transparent communication, consistent results, and clear accountability, eliminating the chaos, frustration and uncertainty of ad-hoc maintenance.
10. Strengthening Your Entire Supply Chain
Your partners and suppliers need assurance that their data and integrations are safe with you. Our certification provides that verifiable trust, strengthening your position within your business ecosystem and making it easier to build secure, lasting partnerships.
Achieving ISO 27001:2022 certification involved a lengthy, detailed exercise which saw us study and improve, root and branch, all aspects of our operations. This has led to a huge range of benefits and improvements in our organisation which went far beyond the core project mission of information security.
While the road to certification was long, the attention to the minutiae of how we run our operations began to yield results for ourselves and our clients from early in the process. Continuous improvement is central to the ethos of ISO, and in that we are a good match. We continue to prepare for the reviews and future audits by improving and fine tuning our business and services to better deliver for our clients, and that is good news for everyone.
Colm O'Riordan,
Managing Director.
